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British Tax Office will implement the largest Speech Analytics solution in Europe for 2021

Updated: May 4, 2023

Speech analytics company Xdroid, headquartered in Mechelen, and with R&D offices in Budapest, has been awarded a project for Her Majesty’s Revenue and Customs (HMRC), the Tax Office in the UK through partner Capita and it’s UK distributor Avoira.

This will allow the british tax office to analyze over 30 million calls per year, helping them to understand more accurately why customers are contacting and to spot customer behavior patterns. HMRC will also be able to better assess the effectiveness and compliance of their internal processes and how well their colleagues are meeting customer needs and managing conversations. As well as increasing efficiency and productivity, it will help the tax office to deliver better customer service in the future.

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